Customer Experience Senior Program Manager

Posted 2024-07-13

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💎 Seniority level: Senior, 7+ years

📍 Location: USA

💸 Salary: 190000 - 240000 USD per year

🔍 Industry: Financial services

🗣️ Languages: English

⏳ Experience: 7+ years

🪄 Skills: LeadershipProject ManagementCross-functional Team LeadershipC (Programming language)

Requirements:

7+ years of relevant experience required.
Prior project management and process management experience preferred.
Demonstrated understanding of customer care, fraud, and merchant operations.
Knowledge of shared services operations is important.
Experience in services, operations, and/or sales is valued.
Prior experience in consumer lending or financial services is a plus.
Self-starter with a strong sense of urgency and accountability.
Excellent teamwork skills with attention to detail.

Responsibilities:

Work with product, engineering, and operations teams to optimize processes.
Create project scope, schedule, and budget plans.
Identify stakeholders and manage their expectations.
Partner with cross-functional leads for planning and oversight.
Manage post-launch monitoring for service costs and unit economics.
Drive project governance and participate in business reviews.
Establish a data-driven culture in collaboration with various teams.
Develop a communication plan for project updates.
Track project risks, issues, actions, and dependencies.

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Customer Experience Senior Program Manager

Requirements:

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