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Italian Speaking Customer Service - Remote in Greece

Posted 2024-11-19

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💎 Seniority level: Previous experience in customer service

📍 Location: Greece

🏢 Company: Patrique Mercier Recruitment FR

🗣️ Languages: Italian, English

⏳ Experience: Previous experience in customer service

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office Suite

Requirements:
  • Fluency in Italian and English, both written and spoken.
  • Previous experience in customer service, preferably in a remote or online environment.
  • Strong communication and listening skills.
  • Ability to troubleshoot issues and provide effective solutions to customers.
  • Proficient in customer service tools and Microsoft Office applications.
  • Detail-oriented, organized, and able to manage multiple tasks simultaneously.
  • Passion for delivering outstanding customer service and a positive customer experience.
Responsibilities:
  • Provide exceptional customer service to Italian-speaking clients via phone, email, and chat, addressing their inquiries and concerns.
  • Assist customers with account management, product information, and troubleshooting as needed.
  • Handle customer complaints professionally, ensuring effective solutions that enhance satisfaction.
  • Document customer interactions thoroughly and accurately in the CRM system.
  • Collaborate with other departments to resolve issues and improve the overall customer experience.
  • Stay informed about company products and services to offer knowledgeable assistance.
  • Gather and report feedback from customers to contribute to service improvement initiatives.
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