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Billing Specialist

Posted 2024-11-15

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💎 Seniority level: Entry, 1+ years

📍 Location: Philippines

🔍 Industry: Finance

🏢 Company: Sprout General Referrals

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: SalesforceCommunication SkillsCustomer serviceAttention to detailWritten communicationDocumentationCompliance

Requirements:
  • 1+ year's collection and cash application experience, utilizing collections tools and strategies.
  • 1-3 years in a customer service or operational role using multiple software systems.
  • Strong oral and written communication skills.
  • Experience with Netsuite, Salesforce, or similar software preferred.
  • High attention to detail and accuracy.
  • Excellent problem-solving skills.
Responsibilities:
  • Coordinate collection efforts for past due invoices and document communications.
  • Manage customer inquiries and resolve billing issues.
  • Complete vendor setup forms and onboarding in customer billing portals.
  • Work with customers to bring accounts current.
  • Report on collections activity and customer account updates.
  • Responsible for daily cash application.
  • Investigate and resolve discrepancies in cash applications.
  • Liaise with teams to resolve invoice/payment disputes.
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