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Spanish Speaking Interaction Expert for Car Rental Service - Remote in Greece

Posted 3 months agoInactiveViewed

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💎 Seniority level: Prior experience in customer service, preferably in the automotive or rental industry.

📍 Location: Greece

🔍 Industry: Automotive rental industry

🏢 Company: Patrique Mercier Recruitment FR

🗣️ Languages: Spanish, English

⏳ Experience: Prior experience in customer service, preferably in the automotive or rental industry.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skillsProblem-solving skillsFluency in English

Requirements:
  • Fluent in Spanish and English, with strong communication skills in both languages.
  • Prior experience in customer service, preferably in the automotive or rental industry.
  • Strong interpersonal and problem-solving abilities.
  • Detail-oriented with excellent organizational skills.
  • Professional and patient when managing customer inquiries.
  • Proficient in CRM software and standard office applications.
  • Flexibility to work varied hours, including weekends and holidays, as the business requires.
Responsibilities:
  • Provide outstanding service to Spanish-speaking customers through phone, email, and chat, managing inquiries related to car rentals.
  • Guide customers throughout the reservation process, offering assistance with bookings, vehicle options, and contract details.
  • Efficiently resolve customer questions, concerns, and issues to ensure a smooth rental experience.
  • Coordinate with rental locations to ensure vehicle availability and logistical efficiency.
  • Collect and analyze customer feedback to drive improvements in service quality.
  • Keep accurate records of customer interactions and transactions within the CRM system.
  • Stay informed about fleet vehicles and rental policies to provide customers with accurate information.
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