Customer Success Specialist

Posted 3 months agoViewed

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📍 Location: Canada

💸 Salary: 55000 - 65000 CAD per year

🔍 Industry: Compliance and archiving technology

🏢 Company: Pagefreezer👥 51-100💰 $500,000 Angel almost 16 years agoCompliance SaaS Archiving Service Software Ediscovery

🗣️ Languages: English

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem Solving

Requirements:

Alignment with Pagefreezer's core values and commitment to positive customer experience.
Experience in a SAAS B2B account management role focused on revenue retention and growth.
Comfort with technology, IT environments, and software tools.
Bonus points for experience in legal, compliance, and records management.
Strong communication and presentation skills for diverse stakeholders.
Ability to strategize account management and navigate complex conversations.
Solid problem-solving skills and competitive mindset for continuous learning.
Familiarity with HubSpot, LinkedIn, and Zoom for CRM and sales processes.

Responsibilities:

Execute the vision for the Customer Success team to achieve Pagefreezer's goals.
Build and expand customer relationships to enhance trust and satisfaction.
Pitch and demonstrate solutions to address customer needs.
Align customer goals with their investment in Pagefreezer.
Advocate internally for customers, providing feedback and resolving issues.
Grow assigned account revenue and increase product adoption.
Create proactive engagement plans to identify sales opportunities.
Drive customer renewals and ensure timely payments.
Maintain up-to-date CRM records and keep customers informed of relevant updates.
Collaborate with onboarding and support teams for smooth customer experience.

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Customer Success Specialist

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