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Sr. Customer Success Manager

Posted 2024-10-22

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💎 Seniority level: Senior, At least 4 years

📍 Location: United States

🔍 Industry: Software

🏢 Company: Lucid Software

🗣️ Languages: English

⏳ Experience: At least 4 years

🪄 Skills: LeadershipProject ManagementCommunication SkillsAnalytical SkillsCollaborationOrganizational skills

Requirements:
  • Bachelor's degree with strong academic performance.
  • At least 4 years experience in customer experience, consulting, or related roles.
  • Technical background or strong technical aptitude to become a Lucid Suite expert.
  • Excellent organizational skills to manage multiple priorities effectively.
  • Strong written and verbal communication skills, suitable for technical presentations.
  • Proficient in using tools for managing customer relationships.
  • Demonstrated ability to work independently and lead initiatives.
  • Fluent in English.
Responsibilities:
  • Develop a strong understanding of the Lucid Suite and demonstrate its integration into customer workflows.
  • Create and implement strategies for continual adoption of the Lucid Suite.
  • Build and strengthen relationships with key contacts to cultivate champions.
  • Partner with Professional Services for change management and product advocacy.
  • Manage a portfolio of accounts and prioritize engagements.
  • Conduct regular business reviews for customer satisfaction and needs.
  • Act as the primary contact for key customers.
  • Lead cross-functional initiatives to improve customer experience.
  • Collaborate with account teams to refine internal processes.
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