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Sr. Customer Success Manager

Posted 2 months agoInactiveViewed

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💎 Seniority level: Senior, At least 4 years

📍 Location: Raleigh, NC

🔍 Industry: Software

🏢 Company: Lucid Software👥 1001-5000💰 $500,000,000 Secondary Market over 3 years agoInternetInformation ServicesSaaSMobile AppsInformation TechnologyEnterprise SoftwareMobileCollaborationSoftware

🗣️ Languages: English

⏳ Experience: At least 4 years

🪄 Skills: Change ManagementCustomer Success

Requirements:
  • Bachelor's degree with strong academic performance.
  • At least 4 years of experience in Customer Experience, Consulting, or similar customer-facing roles.
  • Technical background or strong technical aptitude with a desire to become a Lucid Suite expert.
  • Excellent organizational skills with the ability to manage multiple priorities effectively.
  • Strong written and verbal communication skills, capable of delivering technical presentations.
  • Proficient in using tools to manage customer relationships.
  • Demonstrated ability to work independently and lead initiatives.
  • Fluent in English.
Responsibilities:
  • Develop a strong understanding of the Lucid Suite and how it integrates into customer workflows.
  • Create and implement strategies for continual adoption of the Lucid Suite.
  • Build and strengthen relationships with key contacts at various organizational levels.
  • Partner with Professional Services to enhance product advocacy and awareness.
  • Manage a portfolio of accounts, prioritizing engagement based on customer needs.
  • Conduct regular business reviews to ensure customer satisfaction and drive adoption.
  • Act as the primary contact for key customers, addressing questions and needs promptly.
  • Lead initiatives to enhance customer experience and satisfaction.
  • Collaborate with internal teams to improve processes and best practices.
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