careers

DS Smith  is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and paper making operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Through our purpose of 'Redefining Packaging for a Changing World' and our  Now and Next   sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society - replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. Our bespoke  box-to-box in 14 days  model, design capabilities and innovation strategy sits at the heart of this response. Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation. Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.

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📍 United Kingdom

🧭 Full-Time

🔍 Packaging

  • Previous experience providing application support for HR systems on Workday is essential.
  • Knowledge of case management applications and experience in a support desk environment.
  • Ability to effectively train colleagues and explain technical concepts simply.
  • Excellent interpersonal and communication skills.
  • Logical, systematic approach with high attention to detail.
  • Proficiency in Microsoft products, particularly Office and SharePoint.

  • Be the first point of contact for stakeholders experiencing issues with the Workday HR system.
  • Provide Tier 1 and 2 support in Workday Human Capital Management.
  • Maintain the helpdesk mailbox with insightful responses.
  • Create and deliver training content to new HR colleagues monthly.
  • Gather user feedback to improve training materials for updates 2-4 times a year.

SharePointHR ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeMentoringAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office Suite

Posted 25 days ago
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Apply

📍 United Kingdom

🧭 Full-Time

🔍 Packaging

  • Previous experience providing application support for HR systems on Workday is essential.
  • Knowledge of case management applications and experience on a support desk.
  • Ability to train colleagues and explain technical matters understandably.
  • Excellent interpersonal and communication skills.
  • Logical and systematic approach with high attention to detail.
  • Great knowledge of Microsoft products, specifically Office and SharePoint.

  • Support and improve HR processes using Workday.
  • Act as a first point of contact for HR colleagues and stakeholders.
  • Provide Tier 1 and 2 support in Workday Human Capital Management.
  • Maintain the helpdesk mailbox and respond to user queries.
  • Create and deliver training to new HR colleagues.
  • Gather feedback for training materials related to system updates and new features.

SharePointHR ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office SuiteInterpersonal skillsTraining

Posted 29 days ago
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