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HR Systems Support Analyst

Posted 25 days agoViewed

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📍 Location: United Kingdom

🔍 Industry: Packaging

🏢 Company: careers

🪄 Skills: SharePointHR ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeMentoringAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office Suite

Requirements:
  • Previous experience providing application support for HR systems on Workday is essential.
  • Knowledge of case management applications and experience in a support desk environment.
  • Ability to effectively train colleagues and explain technical concepts simply.
  • Excellent interpersonal and communication skills.
  • Logical, systematic approach with high attention to detail.
  • Proficiency in Microsoft products, particularly Office and SharePoint.
Responsibilities:
  • Be the first point of contact for stakeholders experiencing issues with the Workday HR system.
  • Provide Tier 1 and 2 support in Workday Human Capital Management.
  • Maintain the helpdesk mailbox with insightful responses.
  • Create and deliver training content to new HR colleagues monthly.
  • Gather user feedback to improve training materials for updates 2-4 times a year.
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🔥 HR Systems Support Analyst
Posted 29 days ago

📍 United Kingdom

🧭 Full-Time

🔍 Packaging

🏢 Company: careers

  • Previous experience providing application support for HR systems on Workday is essential.
  • Knowledge of case management applications and experience on a support desk.
  • Ability to train colleagues and explain technical matters understandably.
  • Excellent interpersonal and communication skills.
  • Logical and systematic approach with high attention to detail.
  • Great knowledge of Microsoft products, specifically Office and SharePoint.

  • Support and improve HR processes using Workday.
  • Act as a first point of contact for HR colleagues and stakeholders.
  • Provide Tier 1 and 2 support in Workday Human Capital Management.
  • Maintain the helpdesk mailbox and respond to user queries.
  • Create and deliver training to new HR colleagues.
  • Gather feedback for training materials related to system updates and new features.

SharePointHR ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office SuiteInterpersonal skillsTraining

Posted 29 days ago
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