Support Services Group

Support Services Group has been around since 1998 and is headquartered in Waco, TX. We have 26 call centers in 9 different countries with over 7,000 employees. SSG builds careers! The company has grown over 400% in the last 12 months. So, there is room for growth and opportunity. #WorkFromHome

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📍 Mexico

🧭 Full-Time

🔍 BPO (Business Process Outsourcing)

  • 2-4 years in B2B content marketing.
  • BA/BS degree in Marketing, Communications, Journalism, or equivalent work experience.
  • Exceptional writing, editing, and storytelling skills with a keen eye for detail and grammar.
  • Ability to transform complex information into clear, concise, compelling copy.
  • Experience in writing various types of content such as case studies, whitepapers, email campaigns, and RFP responses.
  • Excellent organizational and time-management skills with the ability to manage multiple projects simultaneously.
  • Ideal candidate will thrive under deadline pressure; former journalists will be strongly considered.

  • Write high-quality, engaging B2B content that drives education and awareness of SSG’s core capabilities in relation to the BPO industry.
  • Develop and write compelling RFP responses to effectively communicate SSG’s value proposition to potential clients.
  • Coordinate with internal teams to gather necessary information and insights for RFP responses.
  • Craft tailored responses that address client-specific needs and showcase SSG’s unique solutions and capabilities.
  • Ensure compliance with all RFP requirements and deadlines.
  • Review and edit RFP responses for clarity, accuracy, and alignment with SSG’s brand voice and messaging.

Content creationCommunication SkillsAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-12-03
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📍 Hungary

🧭 Temporary

🔍 Customer Service, Retail, Decorations

  • Exceptional communication skills: Clear, friendly, and patient communicator who understands customer needs.
  • C1 level (advanced) German-speaking skills plus B2 level (intermediate) in English.
  • Great problem-solving abilities: Thrives on helping others with quick thinking.
  • Exceptional multitasking abilities: Handles several tasks seamlessly without compromising quality.

  • Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Provide detailed information on products/services and guide customers through solutions and soft up-selling of services and quality holiday decoration products.
  • Resolve customer issues, complaints, and requests promptly and effectively.
  • Update customer accounts, process orders, and escalate more complex cases to the appropriate teams.
  • Maintain accurate records of customer interactions and transactions in our systems.
  • Collaborate with other teams to ensure a smooth customer experience.
  • Continuously improve by gaining product knowledge and staying updated on company policies and procedures.

Communication SkillsCollaborationProblem SolvingMultitasking

Posted 2024-10-23
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