Apply🧭 Full-Time
💸 18000 - 36000 USD per year
🔍 Luxury travel
- You have a passion for international travel
- 2+ years of experience in the management of travel agents or concierges, or similar professionals in the travel industry
- Proficiency in Sabre GDS
- Results-driven and extremely proactive
- Strong analytical ability, detail-oriented, and proficient with analytical tools
- 2+ years of experience directly dealing with customers via email, SMS, and chat apps
- Responsive to emails, WhatsApp messages, and Telegram messages
- Ownership mentality towards work
- Access to a distraction-free workspace with excellent internet connectivity and your own laptop
- Managing our concierge team
- Providing client service directly for VIPs, including finding great business and first-class deals
- Problem-solving during high-pressure, time-sensitive situations
- Recruiting concierges and concierge managers as the business grows, playing a part in vetting all potential concierge candidates
- Owning the client experience and developing a strong brand for existing and potential customers
- Improving our process and training documents to enhance our service continually
- Running billing for credit card payments, authorizations, and refunds on the Stripe backend
- Working in tandem with the accounting team for end-of-month billing and reporting
Problem SolvingCustomer service
Posted 2024-10-21
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