Apply📍 United States of America
💸 $55.80 - $73.92 per hour
🔍 Healthcare
- Bachelor's Degree in Computer Science, Information Systems, or a directly related field.
- Certification in relevant applications preferred.
- Five or more years of progressively responsible and directly related work experience.
- Prefer experience with 2 major implementations or upgrades.
- Mid-level Microsoft Office skills.
- Excellent written, oral, instructional, presentation, and interpersonal skills.
- Ability to analyze highly complex systems and workflows.
- Ability to engage actively in complex discussions.
- Ability to negotiate on behalf of others.
- Ability to communicate concepts in an elegant, concise, and eloquent form.
- Ability to develop new skills and teach others.
- Familiarity with Software Development Life Cycle (SDLC).
- Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring, and job scheduling tools.
- Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.
- Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests.
- Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk.
- Implement changes using documented procedures that are compliant with department’s policies and procedures.
- Work with and mentor junior staff members to document workflows.
- Act as a technology subject matter expert and clearly communicate technical concepts in business terms.
- Perform a major role in complex software upgrade initiatives.
- Lead small to medium complexity new software installations and enhancement requests.
- Maintain up-to-date project documents for all initiatives containing technical details, user expectations, project goals, work effort, accountability, and deliverables.
- Continually identify opportunities for functional and stability improvement in applications.
- Identify system optimization and enhancements and collaborate with vendors and other ITS analysts to design and implement effective solutions.
- Anticipate and resolve system problems.
- Research issues and use independent analysis and judgment to produce solution options.
- Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records.
LeadershipProject ManagementSoftware DevelopmentSQLBusiness AnalysisData AnalysisProduct ManagementProject CoordinationJiraCross-functional Team LeadershipFinancial ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingMicrosoft Office
Posted 2024-09-20
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