Apply📍 United States
💸 60000 - 70000 USD per year
🔍 SaaS, recycling software
- Experience with product support, training, troubleshooting, and technical documentation.
- Previous experience in a customer-facing role, preferably in B2B software or technology sales.
- A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectively.
- Strong communication and interpersonal skills, with the ability to deescalate difficult customer situations.
- Exceptional problem-solving abilities.
- Professional work ethic coupled with sound judgment.
- Startup experience is a strong plus.
- Experience with support systems like G-Suite, Intercom, Salesforce, and JIRA is a plus.
- Data and analytical skills are a plus.
- Self-motivated, with a strong sense of ownership and a desire to contribute.
- Provide technical support and training to customers.
- Manage an inbound ticket queue, phone call queue, and inbound chat support.
- Own our customer-facing knowledge base and help center.
- Act as a customer advocate within the company, gathering feedback and escalating critical issues.
- Identify trends and work closely with cross-functional teams to address customer needs.
- Implement new processes to increase the scalability of our team.
Data AnalysisJiraCommunication SkillsAnalytical SkillsCollaboration
Posted 4 months ago
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