Customer Support Rep

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Requirements:

• Experience with product support, training, troubleshooting, and technical documentation.
• Previous experience in a customer-facing role, preferably in B2B software or technology sales.
• A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectively.
• Strong communication and interpersonal skills, with the ability to deescalate difficult customer situations.
• Exceptional problem-solving abilities.
• Professional work ethic coupled with sound judgment.
• Startup experience is a strong plus.
• Experience with support systems like G-Suite, Intercom, Salesforce, and JIRA is a plus.
• Data and analytical skills are a plus.
• Self-motivated, with a strong sense of ownership and a desire to contribute.

Responsibilities:

• Provide technical support and training to customers.
• Manage an inbound ticket queue, phone call queue, and inbound chat support.
• Own our customer-facing knowledge base and help center.
• Act as a customer advocate within the company, gathering feedback and escalating critical issues.
• Identify trends and work closely with cross-functional teams to address customer needs.
• Implement new processes to increase the scalability of our team.