- Initiate AR follow-up of all unpaid or denied claims with the appropriate Payer or Patient.
- Resolve delinquent accounts by proactively working outstanding accounts.
- Obtain missing claim information to ensure prompt payment.
- Research, appeal and resolve claim rejections and denials.
- Respond to written Payer communications and patient billing inquiries.
- Update insurance and patient demographic information in the practice management system.
- Document all follow-up and communication in the practice management system.
- Maintain knowledge of mental health billing and department policies.
- Mentor, train, and support the team while creating training materials as needed.
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