- Handle inbound patient calls in a fast-paced environment to provide support.
- Perform outbound calls for appointment reminders, medication adherence, and strategic campaigns.
- Manage SMS, chat, and email communications from patients.
- Monitor reviews and provide closed-loop service recovery.
- Maintain patient records, including insurance and payor information, in the Elation EMR system.
- Research and resolve patient concerns to achieve first contact resolution.
- Ensure adherence to HIPAA regulatory compliance in all interactions.
- Meet or exceed specified goals, KPIs, and metrics.
Problem SolvingMicrosoft OfficeCustomer support+1 more