Kasa Living

👥 251-500💰 $70,000,000 Series C over 1 year agoHospitality Hotel Travel💼 Private Company

Kasa Living is a hospitality company that focuses on providing short-term rental accommodations with a modern and comfortable experience, blending the convenience of home with the amenities of a hotel.

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Jobs at this company:

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🔥 Guest Experience Specialist - Reservations (International)

Posted 18 days ago

📍 Philippines

🧭 Contract

🔍 Hospitality

🔧 Requirements

Thrive in an environment with constant change and adapt to new processes and technology.
Effectively manage repetitive guest interactions with tenacity, grit, and humor.
Communicate with empathy and care that delivers a memorable guest experience.
Approach problem resolution confidently and creatively.
Possess multiple years of experience in hospitality or service, focusing on guest needs.
Execute established processes with precision and identify deficiencies.
Seek feedback and share best practices for team success.
Arrive to work on time and be open to working nights and weekends.

💡 Responsibilities

Build personal connections with guests through phone, email, and chat support.
Address various questions and scenarios from travelers considering Kasa stays.
Focus on creating a 5-star guest reservation experience.
Provide genuine care and efficient reservation support.
Assess guests' travel needs and recommend suitable Kasa accommodations.

Posted 18 days ago

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🔥 Guest Experience Billing Specialist

Posted 18 days ago

📍 Philippines

🔍 Hospitality

🔧 Requirements

At least one year of experience in an administrative, night/sales audit, AR or billing.
Proficiency in Microsoft Excel and/or Stripe; accounting background preferred but not required.
Excellent attention to detail and strong time-management skills.
Highly motivated and able to maintain efficiency while working independently.
Proactive and capable of decisive action.
Team player committed to uplifting coworkers and the company.

💡 Responsibilities

Help build Kasa's global brand by ensuring reservation accuracy.
Resolve guest billing inquiries.
Perform recurring audits to maximize guest satisfaction and financial accuracy.
Contact guests to address billing issues and inquiries.
Collaborate with Communications, Reservations, and Portfolio teams for payment processing.

Microsoft ExcelAccountingAttention to detailTime Management

Posted 18 days ago

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