APM Help

👥 251-500💰 Seed over 1 year agoAccountingConsultingProperty ManagementEnterprise Software💼 Private Company
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APM Help is a leading provider of bookkeeping and consulting services specializing in property management software, AppFolio and Propertyware. We empower property management companies to scale and grow by offering on-demand consulting, daily bank reconciliations, and comprehensive full-time bookkeeping solutions. Our expertise lies in streamlining financial processes, ensuring accuracy, and providing insightful reporting. We serve clients across the United States and are expanding our global reach with remote teams. Our team utilizes robust technologies including QuickBooks Online, and leverages our deep understanding of property management best practices to deliver unparalleled support. We prioritize a collaborative and supportive work environment, fostering continuous learning and professional development for our employees. APM Help is distinguished by its commitment to accuracy and efficiency. We use cutting-edge technology, including a range of cloud-based solutions, to ensure seamless data management and real-time insights. Our diverse team of professionals works remotely, enabling a flexible and inclusive work environment. We are proud of our proven track record of assisting numerous property management companies in improving their financial health and operational efficiency. While we primarily support property management companies, our expertise extends to corporate accounting and financial cleanup services. We continually refine our processes to meet the evolving needs of the industry. Our tech stack includes key tools like QuickBooks Online, and we are dedicated to adopting and integrating new technologies that enhance efficiency and accuracy. The opportunity to learn and grow with our rapidly expanding company is a key benefit we offer all our team members. Founded in 2013, APM Help has grown significantly, currently employing between 251 and 500 people, showcasing our commitment to growth and market leadership. We are actively seeking talented individuals who are passionate about property management and eager to contribute to our ongoing success.

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📍 Philippines

🧭 Full-Time

🔍 Property Management

  • 3+ years of customer service or BPO experience.
  • Strong English written and verbal communication skills (Bonus if you can speak Spanish).
  • Experience with handling inbound and outbound calls.
  • Must have a minimum 4GB laptop/desktop computer with more than 15 Mbps internet connection.
  • Self-starter who is willing to learn with a desire to become an expert in Maintenance Coordination and Property Management.
  • Independent worker who knows the benefit of asking for help when needed.
  • Must be able to work a flexible schedule that includes weekends and after hours as needed.
  • Ability to work well with a team.
  • Has strong attention to detail.
  • Is open-minded to changes.

  • Answers calls for the assigned team department phone line.
  • Monitors incoming notifications through task management software and takes appropriate actions.
  • Troubleshoots and investigates with tenants on reported maintenance concerns.
  • Dispatches work orders to preferred vendors assigned to clients' accounts.
  • Follows up with vendors, owners, and tenants regarding updates on work order status or approvals.
  • Assists with resolving scheduling conflicts between tenants and vendors.
  • Completes all tasks assigned and provides updates until task completion.
  • Participates in weekly department meetings and training.
  • Assists Team Leader or Account Manager with special tasks and assignments as needed.

Communication SkillsAnalytical SkillsCollaborationTime ManagementTeamwork

Posted 2 months ago
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