Maintenance Specialist - Philippines

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Requirements:

• 3+ years of customer service or BPO experience.
• Strong English written and verbal communication skills (Bonus if you can speak Spanish).
• Experience with handling inbound and outbound calls.
• Must have a minimum 4GB laptop/desktop computer with more than 15 Mbps internet connection.
• Self-starter who is willing to learn with a desire to become an expert in Maintenance Coordination and Property Management.
• Independent worker who knows the benefit of asking for help when needed.
• Must be able to work a flexible schedule that includes weekends and after hours as needed.
• Ability to work well with a team.
• Has strong attention to detail.
• Is open-minded to changes.

Responsibilities:

• Answers calls for the assigned team department phone line.
• Monitors incoming notifications through task management software and takes appropriate actions.
• Troubleshoots and investigates with tenants on reported maintenance concerns.
• Dispatches work orders to preferred vendors assigned to clients' accounts.
• Follows up with vendors, owners, and tenants regarding updates on work order status or approvals.
• Assists with resolving scheduling conflicts between tenants and vendors.
• Completes all tasks assigned and provides updates until task completion.
• Participates in weekly department meetings and training.
• Assists Team Leader or Account Manager with special tasks and assignments as needed.