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Guest Experience Specialist - Reservations (International)

Posted 18 days agoViewed

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💎 Seniority level: Entry, Multiple years

📍 Location: Philippines

🔍 Industry: Hospitality

🏢 Company: Kasa Living👥 251-500💰 $70,000,000 Series C over 1 year agoHospitalityHotelTravel

🗣️ Languages: English, Spanish

⏳ Experience: Multiple years

Requirements:
  • Thrive in an environment with constant change and adapt to new processes and technology.
  • Effectively manage repetitive guest interactions with tenacity, grit, and humor.
  • Communicate with empathy and care that delivers a memorable guest experience.
  • Approach problem resolution confidently and creatively.
  • Possess multiple years of experience in hospitality or service, focusing on guest needs.
  • Execute established processes with precision and identify deficiencies.
  • Seek feedback and share best practices for team success.
  • Arrive to work on time and be open to working nights and weekends.
Responsibilities:
  • Build personal connections with guests through phone, email, and chat support.
  • Address various questions and scenarios from travelers considering Kasa stays.
  • Focus on creating a 5-star guest reservation experience.
  • Provide genuine care and efficient reservation support.
  • Assess guests' travel needs and recommend suitable Kasa accommodations.
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