Guest Experience Billing Specialist

Posted 18 days agoViewed

💎 Seniority level: Entry, At least one year

📍 Location: Philippines

🔍 Industry: Hospitality

🏢 Company: Kasa Living👥 251-500💰 $70,000,000 Series C over 1 year agoHospitality Hotel Travel

🗣️ Languages: English

⏳ Experience: At least one year

🪄 Skills: Microsoft ExcelAccountingAttention to detailTime Management

At least one year of experience in an administrative, night/sales audit, AR or billing.
Proficiency in Microsoft Excel and/or Stripe; accounting background preferred but not required.
Excellent attention to detail and strong time-management skills.
Highly motivated and able to maintain efficiency while working independently.
Proactive and capable of decisive action.
Team player committed to uplifting coworkers and the company.

Help build Kasa's global brand by ensuring reservation accuracy.
Resolve guest billing inquiries.
Perform recurring audits to maximize guest satisfaction and financial accuracy.
Contact guests to address billing issues and inquiries.
Collaborate with Communications, Reservations, and Portfolio teams for payment processing.

Posted 17 days ago

📍 Philippines

🧭 Full-Time

🔍 Hospitality

🔧 Requirements

At least one year of experience in an administrative, night / sales audit, AR or billing.
Proficient in Microsoft Excel and/or Stripe; accounting background preferred but not required.
Excellent attention to detail and strong time-management skills.
Motivated and efficient while working independently.
Proactive nature and ability to act decisively.
Team player committed to supporting coworkers and the company.

💡 Responsibilities

Perform billing audits and adjust reservation data for financial accuracy.
Contact guests via email, phone, text, and SMS to resolve billing issues and inquiries.
Collaborate with Communications, Reservations, and Portfolio teams to ensure accurate reservation reporting.
Manage billing-related transitions and activities for new building transitions and long-term stay payment plans.

Microsoft ExcelAccountingAttention to detailTime Management

Posted 17 days ago