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Decentralized Masters

Decentralized Masters is dedicated to enhancing customer satisfaction by prioritizing their needs and enhancing the customer journey. Our mission focuses on educating clients about DeFi and equipping them with the necessary tools to thrive in the Decentralized Ecosystem.

Related companies:

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Jobs at this company:

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🔥 Executive Assistant
Posted 2024-11-15

📍 France, Spain, Belgium, Mauritius, Réunion

🧭 Full-Time

🔍 DeFi education

  • Good command of the English language, if not native.
  • Must be able to speak French.
  • Adhoc availability over weekends.
  • Excellent written and verbal communication skills.
  • 5 years previous experience as an Executive Assistant.
  • Attention to detail is a must.
  • Previous working experience in a globally remote company.
  • Excellent computer skills with knowledge of Google Suite, Slack, etc.
  • Discretion and confidentiality.
  • Ability to organize and prioritize.
  • Must be able to meet deadlines in a fast-paced quickly changing environment.

  • Formatting information for internal and external communication, including emails, presentations, and reports.
  • Assisting with preparation for meetings, reports, and presentations.
  • Providing general administrative support.
  • Taking minutes of meetings.
  • Managing executives’ calendars and setting up meetings.
  • Managing executives’ emails, upcoming bills, reminders, etc.
  • Booking flights, doing check-ins, making restaurant reservations.
  • Handling personal requests like ordering flowers and gifts.
  • Monitoring comments under Facebook ads and responding to interested users.
  • Monitoring a support mailbox.
  • Providing new employees with access to tools and resources.
  • Monitoring social media for spam or abuse.
  • Researching miscellaneous requests.

Communication SkillsMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Posted 2024-11-15
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🔥 Snr Customer Success Analyst (with DeFi/Crypto)
Posted 2024-11-07

📍 Netherlands, Argentina, United States, Germany, Switzerland

🧭 Full-Time

💸 36000 - 40000 USD per year

🔍 Decentralized Finance (DeFi), Cryptocurrency

  • Must be able to work EST time zone.
  • Professional English language skills.
  • 2 years experience in a customer success/service role.
  • Experience in fast-paced environments.
  • Strong exposure in the DeFi community and a social media presence.
  • Must be a user of DeFi and have an understanding of the crypto/blockchain space.
  • Excellent interpersonal skills and emotional intelligence.
  • Strong written and verbal communication skills in English.
  • Open-mindedness to new ideas and a mindset of continuous learning.

  • Take responsibility for the success of 200 students per month through cohort teaching models.
  • Educate customers by answering questions and explaining complex crypto concepts simply.
  • Communicate with assigned customers within 14 days.
  • Conduct weekly analysis of SMS and email response rates and follow up for customer success.
  • Assist customers in setting up Ledgers and lead Q&A live sessions.
  • Promote company culture and maintain a professional demeanor in community engagement.
  • Monitor community chat and manage support emails.
  • Conduct research on crypto trends and present findings in an understandable format.

BlockchainData AnalysisEthereumData analysisWeb3.jsCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07
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