Snr Customer Success Analyst (with DeFi/Crypto)

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Requirements:

• Must be able to work EST time zone.
• Professional English language skills.
• 2 years experience in a customer success/service role.
• Experience in fast-paced environments.
• Strong exposure in the DeFi community and a social media presence.
• Must be a user of DeFi and have an understanding of the crypto/blockchain space.
• Excellent interpersonal skills and emotional intelligence.
• Strong written and verbal communication skills in English.
• Open-mindedness to new ideas and a mindset of continuous learning.

Responsibilities:

• Take responsibility for the success of 200 students per month through cohort teaching models.
• Educate customers by answering questions and explaining complex crypto concepts simply.
• Communicate with assigned customers within 14 days.
• Conduct weekly analysis of SMS and email response rates and follow up for customer success.
• Assist customers in setting up Ledgers and lead Q&A live sessions.
• Promote company culture and maintain a professional demeanor in community engagement.
• Monitor community chat and manage support emails.
• Conduct research on crypto trends and present findings in an understandable format.