Staff Backend Engineer, Customer Operations

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Requirements:

• A track record of technical excellence, delivering resilient systems, ideally behind consumer products.
• Experience in solving human + tech problems at scale.
• Technical leadership across 3-4 teams to solve complex optimisation problems.
• Quantitative mindset: cares about outcomes and makes data-informed decisions.
• Comfortable working in a cross-functional team that deals with ambiguity.
• Experience working with Machine Learning specialists to apply models to real-world problems.
• Demonstrable experience working with stakeholders, including senior non-technical stakeholders.

Responsibilities:

• Partner with the Engineering Director supporting the collective and provide technical leadership across 3+ squads and ~20 engineers.
• Work collaboratively with product, data and operational leaders to identify and execute on opportunities that further the organisation’s goals and strategy, bringing the right level of clarity, urgency and rigour as appropriate.
• Work on solving multi-faceted optimisation problems at scale, such as how to maximise the leverage of technologies like LLMs to aid human workers or how to forecast, schedule and efficiently route requests through a workforce of thousands of people.
• Oscillate between contributing to high-level planning and strategy and organizational leadership and diving deep into the execution of problems and getting hands-on as necessary.
• Use expert knowledge and experience to lead architectural discussions for the most complex systems in the collective to arrive at robust and optimal solutions.
• Keep a high bar for technical excellence in the collective through own work, highlighting the work of others and calling out when things haven’t quite met the bar.
• Pro-actively mentor, sponsor and up-level engineers.