Apply📍 India
🔍 Electric vehicle charging
🏢 Company: ChargePoint
- 4-8 years of hands-on experience with Service Cloud or similar Salesforce platforms, focusing on configuration, customisation, and support.
- Proficiency in Service Cloud configurations, including process automations, flows, and service customisation; knowledge of Salesforce best practices for configuration and optimisation.
- Effective written and verbal communication skills to document configurations, collaborate with teams, and support end-users.
- Bachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, Business Administration) preferred.
- Salesforce Administrator or Service Cloud certifications are preferred, showcasing expertise in Service Cloud configuration and management.
- Working closely with the Solutions Architect to design, configure, and optimise Service Cloud for various CX initiatives and projects.
- Leading the implementation of Service Cloud customisations, including advanced workflows, process automations, and customer support functionalities.
- Participating in requirements gathering and translating business needs into effective Service Cloud configurations.
- Conducting comprehensive testing, troubleshooting, and performance checks to ensure high-quality and scalable Service Cloud solutions.
- Documenting configuration changes, project enhancements, and best practices to maintain consistency and accuracy across deployments.
- Providing proactive support and issue resolution for internal teams, ensuring optimal usage of Service Cloud for enhanced customer experience.
SalesforceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationDocumentationProblem-solving skills
Posted 21 days ago
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