Service Cloud Specialist - Digital Support Enablement & CX

Posted 21 days agoViewed

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💎 Seniority level: Middle, 4-8 years

📍 Location: India

🔍 Industry: Electric vehicle charging

🏢 Company: ChargePoint

⏳ Experience: 4-8 years

🪄 Skills: SalesforceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationDocumentationProblem-solving skills

Requirements:

4-8 years of hands-on experience with Service Cloud or similar Salesforce platforms, focusing on configuration, customisation, and support.
Proficiency in Service Cloud configurations, including process automations, flows, and service customisation; knowledge of Salesforce best practices for configuration and optimisation.
Effective written and verbal communication skills to document configurations, collaborate with teams, and support end-users.
Bachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, Business Administration) preferred.
Salesforce Administrator or Service Cloud certifications are preferred, showcasing expertise in Service Cloud configuration and management.

Responsibilities:

Working closely with the Solutions Architect to design, configure, and optimise Service Cloud for various CX initiatives and projects.
Leading the implementation of Service Cloud customisations, including advanced workflows, process automations, and customer support functionalities.
Participating in requirements gathering and translating business needs into effective Service Cloud configurations.
Conducting comprehensive testing, troubleshooting, and performance checks to ensure high-quality and scalable Service Cloud solutions.
Documenting configuration changes, project enhancements, and best practices to maintain consistency and accuracy across deployments.
Providing proactive support and issue resolution for internal teams, ensuring optimal usage of Service Cloud for enhanced customer experience.

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