Senior Solutions Engineer

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Requirements:

• 7-9 years of experience in merchant-facing, technical capacity in SaaS or e-commerce.
• Experience working with technical and business stakeholders.
• Outstanding written and verbal communication skills.
• Experience with e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, or logistics.
• Proficient in APIs, SQL, or scripting languages like Ruby or Python.
• High emotional intelligence and strong interpersonal skills.
• Track record of managing cross-functional initiatives.
• Ability to thrive in fast-paced and ambiguous environments.
• Solid project management skills for handling multiple projects simultaneously.
• Experience with small and medium businesses or tech is preferred.
• High-growth or early-stage startup experience is a plus.

Responsibilities:

• Understand merchants’ goals and design a solution that meets the merchant’s objectives and technical requirements.
• Gain and maintain a deep understanding of merchants’ technical solutions/environment.
• Develop a technical vision and implementation roadmap for a strategic product rollout.
• Manage the execution of the implementation roadmap by partnering with the Implementation Specialists.
• Provide guidance in various sales stages, including RFPs and vendor assessments.
• Maintain proficiency in industry trends, ShipBob’s service offerings, and case studies.
• Build Sales Engineering best practices for scalability.
• Maintain awareness of product roadmap and relay customer feedback to product management.
• Assist and coach other solutions engineers in needs analysis and solution creation.