Senior Solutions Engineer (Pre-Sales), EMEA

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Requirements:

• Live in and authorized to work in EMEA.
• 5+ years of experience in a pre-sales or a similar technical sales role, preferably in the software industry.
• Hands-on experience with ServiceNow solutions and a strong understanding of use cases and value propositions.
• Knowledge of, or willingness and ability to develop knowledge of, ServiceNow ITSM, ITOM, ITAM, SecOps, and core platform capabilities (CMDB, Integration Hub, Automation Hub, etc.).
• Technical capabilities in areas such as Cloud Engineering/SRE, Application and Infrastructure configuration and maintenance, Application Development/SDLC.
• Excellent presentation and communication skills, with the ability to convey technical concepts to a non-technical audience.
• Strong problem-solving skills and the ability to think creatively to develop customized solutions.
• Ability to work independently and manage multiple projects and priorities.
• Strong collaboration and team-oriented mindset.
• Commitment to ongoing learning and professional development.

Responsibilities:

• Collaborate with the sales team to identify and qualify new opportunities and develop a deep understanding of customer needs.
• Conduct in-depth technical presentations and demonstrate unique expertise in achieving the value of ServiceNow’s solutions in production and at scale.
• Design and propose customized solutions that leverage ServiceNow’s products and RapDev services to meet customer needs.
• Lead technical discussions with customers and prospects, answering questions and providing guidance on technical features, functionality, and integration.
• Conduct hands-on proof of concept testing and product evaluations to demonstrate the value of ServiceNow's solutions.
• Develop technical content and collateral to support sales and marketing initiatives.
• Act as a subject matter expert on ServiceNow’s solutions and stay up-to-date on industry trends and competitive offerings.
• Continuously learn and improve technical knowledge of ServiceNow and supporting technologies.
• Work collaboratively with the sales, marketing, and engineering teams to ensure successful customer outcomes.