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Head of Operations

Posted 2024-07-27

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📍 Location: San Francisco Bay Area, NYC

💸 Salary: 110000 - 160000 USD per year

🔍 Industry: Education/Tech

🗣️ Languages: English

Requirements:
  • Excited about developing the potential of frontline workers.
  • Excellent and experienced cross-functional project manager.
  • Experience with leading operational teams and balancing client requests with operational constraints.
  • Experience with running a user support/help desk team (bonus).
  • Data savvy and proficient with project management software, CRMs, ticketing software, and messaging systems.
Responsibilities:
  • Drive cross-functional project management to ensure successful client implementations and expansions.
  • Be the main internal coordinator to resolve client requests and issues, working with cross-functional collaborators.
  • Ensure clear communication with clients and gather feedback with the Customer Success team.
  • Establish and document repeatable processes for managing client launches and implementations.
  • Grow and manage a team as the client roster expands, overseeing day-to-day program operations.
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