Head of Operations & HR (Maternity Cover)

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Requirements:

• Deep understanding of HR policies, employment law, employee relations, payroll, and performance management.
• Ability to lead both HR and business operations, ensuring seamless integration across departments.
• Experience leading teams and driving initiatives across multiple functions.
• Familiarity with ISO 27001 standards and a track record of maintaining regulatory compliance.
• Ability to align HR and operational practices with overall business objectives.
• Proactive approach to conflict resolution and process improvement.
• Strong communicator, capable of handling sensitive information with integrity and professionalism.

Responsibilities:

• Address employee concerns, manage workplace conflicts, and ensure clear communication of policies.
• Design training programmes, coordinate upskilling, and lead leadership development initiatives.
• Oversee performance reviews, implement improvement plans, and identify development needs.
• Develop HR policies aligned with legal standards and business goals, contributing to company growth.
• Manage recruitment, payroll, and employee records, oversee salary and benefits, and support parental leave arrangements.
• Guide client contract reviews, insurance renewals, payment tracking, team travel arrangements, supplier management, and service desk support.
• Oversee team training on policies and security, ensure supplier compliance, and manage ISO 27001 certification.
• Set compliance objectives, address risk management, uphold governance, and lead external audits with cross-department collaboration.