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Customer Success Manager - Growth

Posted 2024-07-11

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💎 Seniority level: Manager, 2-4 years

🔍 Industry: Time-series data

🏢 Company: Timescale👥 1-10💰 $ Non-equity Assistance on 2015-06-16InternetInternet of ThingsBig DataAnalytics

🗣️ Languages: English

⏳ Experience: 2-4 years

🪄 Skills: Business DevelopmentSalesforceBusiness development

Requirements:
  • 2-4 years of experience in Customer Success, Business Development, or similar role at a SaaS company.
  • Proficient in building relationships, mitigating churn, and driving adoption using data.
  • Experience collaborating with Sales and/or support teams for client needs.
  • Exceptional communication skills, highly organized, collaborative, and detail-oriented.
  • Experience with Salesforce, Outreach, and Hubspot preferred.
  • Technically adept with experience in technical products is a plus.
  • Results-driven mentality, ability to work independently and remotely.
Responsibilities:
  • Oversee a large portfolio of SMB customers, helping them achieve their goals and drive business outcomes.
  • Drive growth, net revenue retention, and product adoption across our SMB portfolio.
  • Lead strategic initiatives to improve our SMB go-to-market machine.
  • Maintain and build systems for metrics tracking and proactive customer engagement.
  • Collaborate with internal teams to create a holistic view of customers.
  • Develop communication cadences to monitor adoption trends and account health.
  • Support trial customers, conversions, and expansion opportunities.
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LeadershipProject ManagementBusiness DevelopmentProduct ManagementBusiness developmentGoCommunication SkillsCollaborationCustomer serviceNegotiationOrganizational skillsWritten communication

Posted 2024-11-07
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