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Timescale

👥 1-10💰 $ Non-equity Assistance on 2015-06-16InternetInternet of ThingsBig DataAnalytics
Website LinkedIn Twitter

Timescale is a data analysis platform for the Internet of Things (IoT), formerly known as Iobeam.

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Jobs at this company:

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🔥 Customer Success Manager - Growth
Posted 2024-07-11

🧭 Full-Time

🔍 Time-series data

  • 2-4 years of experience in Customer Success, Business Development, or similar role at a SaaS company.
  • Proficient in building relationships, mitigating churn, and driving adoption using data.
  • Experience collaborating with Sales and/or support teams for client needs.
  • Exceptional communication skills, highly organized, collaborative, and detail-oriented.
  • Experience with Salesforce, Outreach, and Hubspot preferred.
  • Technically adept with experience in technical products is a plus.
  • Results-driven mentality, ability to work independently and remotely.

  • Oversee a large portfolio of SMB customers, helping them achieve their goals and drive business outcomes.
  • Drive growth, net revenue retention, and product adoption across our SMB portfolio.
  • Lead strategic initiatives to improve our SMB go-to-market machine.
  • Maintain and build systems for metrics tracking and proactive customer engagement.
  • Collaborate with internal teams to create a holistic view of customers.
  • Develop communication cadences to monitor adoption trends and account health.
  • Support trial customers, conversions, and expansion opportunities.

Business DevelopmentSalesforceBusiness development

Posted 2024-07-11
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🔥 Technical Customer Success Manager (Europe)
Posted 2024-07-11

📍 Spain, Portugal

🔍 Time-series data industry

  • 2-4 years of experience in Customer Success, Onboarding, account/relationship Management, or similar role at a SaaS Company.
  • Experience working with developer tools or technical products is a must.
  • Salesforce, Outreach, and Hubspot experience is a plus.
  • Experience collaborating with Sales and/or support teams to understand client needs.
  • Strong relationship-building skills to mitigate churn and drive renewals.
  • Exceptional communication skills, organized, collaborative, and detail-oriented.
  • Empathetic attitude with a desire to help customers succeed.
  • Results-driven mentality with bias for speed and action.
  • Ability to work independently and remotely.
  • Located in Spain or Portugal.

  • Drive conversion, feature adoption, retention, and expansion among customers by understanding their needs.
  • Develop a communication cadence with customers to monitor adoption trends and account health.
  • Uncover opportunities for deeper engagement and expansion.
  • Motivate customers to act as Timescale advocates.
  • Collaborate with cross-functional teams to support customers.
  • Provide customer feedback to other teams for product improvement.
  • Work with accounts of all sizes.

SalesforceC (Programming language)

Posted 2024-07-11
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