Customer Success Manager, Growth

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Requirements:

• Bachelor’s degree and/or equivalent experience.
• 2+ years of B2B relationship management experience.
• Experience working with media organizations is a plus.
• Skills in consultative relationship building and customer demos.
• Recognized expertise in digital media and analytics.
• Ability to handle multiple priorities with stakeholders.
• Experience with scaled Customer Success models is a plus.
• Strong urgency, resiliency, and negotiation skills.
• Demonstrated knowledge of CRM (Salesforce) management.
• Familiarity with web/media publishing technologies is a major plus.
• Experience with customers outside the US is a plus.
• Multinational experience and multilingual skills preferred.

Responsibilities:

• Cultivate successful relationships with key stakeholders within customer organizations.
• Collaborate with internal teams and external stakeholders for optimal delivery of solutions.
• Articulate the Chartbeat value proposition through automated engagement strategies.
• Identify product optimization opportunities and standardize offerings.
• Negotiate annual renewals while assessing upsell potential.
• Flag at-risk accounts and collaborate on retention strategies.
• Understand customer business challenges and offer proactive engagement.