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Community Manager

Posted 2 days agoViewed

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💎 Seniority level: Proven professional experience

📍 Location: Poland, Sweden, Ukraine, Netherlands, France, Central European Market

🔍 Industry: Video game industry

🏢 Company: mod.io👥 11-50💰 $25,951,454 Series A over 3 years agoDeveloper PlatformVideo GamesGaming

🗣️ Languages: English

⏳ Experience: Proven professional experience

🪄 Skills: Content creationContent managementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceRESTful APIsWritingMarketingCustomer supportEnglish communication

Requirements:
  • Proven professional experience in community management in the video game industry, a good portfolio is appreciated.
  • Very strong communications and interpersonal skills, and an excellent ability to collaborate with a wide range of people ranging from individual content creators to game developers and publishers.
  • A good understanding of the modding / UGC ecosystem and the role it plays in the video games industry.
  • Experience managing community platforms such as Discord, and working with social media.
  • Ability to work autonomously and efficiently in an international, remote environment.
  • An interest in working in a fast-paced environment and in a small team where autonomy and initiative are encouraged.
  • Strong English copywriting skills are mandatory; other languages are a plus.
Responsibilities:
  • Develop mod.io’s relations with our community of modders and UGC creators; including establishing a private community for verified creators.
  • Be the face of mod.io for UGC creators, and their privileged point of contact for developing their relations with us as a platform.
  • Take responsibility for moderation and management of our public Discord server.
  • Collaborate with partners to support their UGC-related community activities and go-to-market plans, such as creators early access, modding competitions, or creators commissions.
  • Be responsible for mod.io content moderation at the platform level, ensuring compliance with DMCA reports procedures and application of our Terms of Use.
  • Coordinate moderation efforts with partners, including processing user reports, as well as reviewing and approving content for various platforms.
  • Work in close collaboration with mod.io partners, both in settings where moderation is a joint responsibility, and in cases where it’s outsourced to mod.io.
  • Support mod.io communications team with copywriting and content creation (web, blog, newsletter).
  • Participate in advising and supporting our partners on their UGC Go-To-Market strategy and plans.
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