Apply📍 United States
💸 110000.0 - 135000.0 USD per year
🔍 SaaS
🏢 Company: Endear👥 11-50💰 $6,899,980 3 months agoDigital MarketingMarketingRetail TechnologyMarketing Automation
- 5+ years of operations leadership experience, particularly in SaaS.
- Deep expertise in early-stage startup environments (Seed through Series B).
- Proven success in scaling customer operations and implementing systems.
- Strong technical background including expertise in Stripe billing.
- Mastery of customer success platforms like Intercom and Tango, as well as project management tools.
- Sharp analytical skills with SQL proficiency.
- Bachelor's degree in a relevant field.
- Drive impact by developing and implementing a comprehensive CX strategy that scales with rapid growth.
- Create data-driven frameworks for team expansion and resource allocation.
- Establish robust feedback loops between users and the product team.
- Optimize subscription management to enhance customer experience and business outcomes.
- Lead and mentor the CX team while setting ambitious yet achievable goals.
- Build self-serve solutions that accelerate user success.
Project ManagementSQLCustomer SuccessSaaS
Posted 29 days ago
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