Fluency in German (both written and spoken) and a strong proficiency in English.
Experience in customer service or related roles is highly desirable.
Strong communication skills with the ability to engage with customers effectively.
Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
Familiarity with CRM software and customer support tools is an advantage.
Self-motivated and capable of working independently in a remote work setting.
Availability to work flexible hours, including evenings and weekends when required.

💡 Responsibilities

Manage customer inquiries through various channels, including phone, email, and chat, in German.
Assist customers with product related questions, account inquiries, and technical support.
Deliver a positive customer experience by effectively addressing concerns and resolving issues.
Accurately record customer interactions in the CRM system.
Collaborate with internal teams to resolve complex inquiries and improve service delivery.
Gather and analyze customer feedback to identify trends and recommend improvements.
Stay updated on product knowledge and company policies to provide accurate information to customers

Communication SkillsProblem SolvingCustomer serviceFluency in EnglishTroubleshootingCRMCustomer support

Posted 2 days ago

Posted about 1 month ago

📍 Greece

🔧 Requirements

Fluency in German and English is mandatory; knowledge of additional languages is a plus.
Previous experience in customer service or a similar role is highly desirable.
Outstanding communication skills with a strong focus on customer service.
Strong problem-solving skills and a proactive approach to addressing customer needs.
Familiarity with CRM software and general office applications.
Ability to work independently in a remote environment while collaborating effectively with a team.

💡 Responsibilities

Communicate effectively with German-speaking customers via phone, email, and chat, providing assistance and support.
Resolve customer inquiries and issues promptly and accurately, ensuring satisfaction.
Provide comprehensive information about products and services to facilitate informed customer decisions.
Document all customer interactions accurately in the CRM system.
Collaborate with team members to enhance the customer service experience based on feedback and metrics.
Engage in ongoing training to stay updated on products and improve service techniques.

Communication SkillsCustomer serviceProblem-solving skillsFluency in EnglishCRM

Posted about 1 month ago