German Speaking Customer Care Specialist - Remote in Greece

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Requirements:

• Fluency in German and English is mandatory; knowledge of additional languages is a plus.
• Previous experience in customer service or a similar role is highly desirable.
• Outstanding communication skills with a strong focus on customer service.
• Strong problem-solving skills and a proactive approach to addressing customer needs.
• Familiarity with CRM software and general office applications.
• Ability to work independently in a remote environment while collaborating effectively with a team.

Responsibilities:

• Communicate effectively with German-speaking customers via phone, email, and chat, providing assistance and support.
• Resolve customer inquiries and issues promptly and accurately, ensuring satisfaction.
• Provide comprehensive information about products and services to facilitate informed customer decisions.
• Document all customer interactions accurately in the CRM system.
• Collaborate with team members to enhance the customer service experience based on feedback and metrics.
• Engage in ongoing training to stay updated on products and improve service techniques.