Senior Content Designer

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Requirements:

• 4+ years’ experience working as a UX Content Designer, UX Writer, or UX Content Strategist
• Experience working directly with product designers, product managers, and engineers in an agile environment, driving design thinking for these teams in the product launch and iteration cycle
• Experience working with and/or developing style guides and content design systems; masterful writing and editing chops; firm grasp of grammar and style rules
• Experience developing and adhering to product strategy, executing upon partner feedback to achieve consensus, presenting your work to a wide audience, and working with data to improve UX
• Ability to learn new subject matters quickly, implement feedback, give constructive input, and positively contribute to a collaborative, fast-paced environment

Responsibilities:

• Craft content that meets customer goals and business goals, collaborating with all stakeholders of the product design experience to understand key design elements, flow, timelines, goals, and messaging strategy
• Deliver content design strategy that enhances our UX and helps our customers move through experiences with ease, operating at the micro level (UI details) and macro level (strategy and frameworks)
• Partner closely with product designers to build UX strategy, give input, work through feedback, user test, experiment, and deliver content
• Ensure cohesion throughout the products you design by executing a voice and tone that aligns with our brand voice
• Be a contributor and ambassador to our in-product content strategy and style, participating in our content workshops and adding to our playbooks
• Apply quantitative and qualitative research and testing techniques to better understand customer needs and the success of our plans, presenting findings and recommendations partners and applying learning to the work
• Produce content variants that demonstrate different design approaches and allow for testing and experimentation
• Work to influence and consult on customer communications beyond UI – emails, text messages, chat, help articles, etc.
• Collaborate with Product Marketing teams to gain clarity on how we position products and features, and you work with Product Managers to ensure delivery that is timely and in scope.