Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Developer Support Engineer

Posted over 1 year agoViewed

View full description

📍 Location: Remote, americas

💸 Salary: 107000

🗣️ Languages: English

Requirements:
2+ years experience in an engineering or technical role, understanding of mobile development and release process, experience in either ios or android, debugging skills, excellent communication skills, empathy for developers, problem-solving and analytical skills, ability to overlap working hours with central time zoneApply

Related Jobs

Apply
🔥 Developer Support Engineer
Posted 23 days ago

📍 Americas

🧭 Full-Time

💸 112000.0 USD per year

🔍 Mobile subscription infrastructure

🏢 Company: RevenueCat👥 51-100💰 $12,000,000 Series C 8 months agoDeveloper ToolsMobile PaymentsDeveloper APIsBig DataMobile Apps

  • 2-3 years experience in an engineering or technical role.
  • Experience integrating and shipping RevenueCat in a mobile app.
  • Understanding of mobile development and release processes.
  • Experience in iOS (Swift/Objective-C) or Android (Java/Kotlin).
  • Strong debugging skills, particularly with stack traces.
  • Excellent communication skills, both verbal and written.
  • Empathy for developers and their challenges.
  • Creative problem-solving and analytical skills.
  • Availability to overlap core working hours with Central Time Zone.

  • Provide exceptional support to developers integrating RevenueCat SDK.
  • Collaborate with Engineering and Product teams to improve developer experience.
  • Assist customers in shipping their apps and solving issues.
  • Enhance support documentation based on customer interactions.
  • Identify developer pain points and propose targeted improvements.

AndroidJavaKotlinObjective-CSwiftREST APITroubleshootingDebugging

Posted 23 days ago
Apply
Apply
🔥 Partner Engineer II (Developer Support Engineer, Fullstack)
Posted 29 days ago

📍 Canada

🧭 Full-Time

💸 102000 - 142000 CAD per year

🔍 Finance

  • Fluent in full stack development and distributed systems.
  • 1-3 years of software engineering experience.
  • Proficiency in Kotlin, Python, Javascript, React or similar programming languages.
  • Strong cross-team communication and collaboration skills.
  • Familiarity with AWS, RPC, MySQL, and Github.
  • Ability to synthesize complex business, product, and technical requirements.

  • Plan, design, communicate and implement reliable and extensible software systems.
  • Build and maintain services that store service level agreement data and incident communications.
  • Lead by example to establish a collaborative work environment.
  • Facilitate technical discussions and plans to improve software quality.
  • Fix integration bugs autonomously to support thousands of merchants.
  • Collaborate with other engineers to address integration issues.
  • Participate in Incident Communications on-call rotations.

AWSPythonFull Stack DevelopmentJavascriptKotlinMySQLReactCollaboration

Posted 29 days ago
Apply
Apply
🔥 Developer Support Engineer
Posted about 1 month ago

📍 Brazil

🔍 Systems integration solutions

🏢 Company: Digibee Inc.

  • Solid knowledge in programming logic and mastery of integration patterns.
  • Knowledge of SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, API.
  • Knowledge of HTTP/HTTPS protocol, security, use of certificates and mTLS.
  • Ability to act in critical incidents with agility and assertiveness.
  • Investigative profile, attention to detail, and problem-solving skills.
  • Good written and verbal communication.
  • Fluent English skills.

  • Support customers in the development and use of the Digibee Platform.
  • Contribute to improve customer support by promptly responding to clients' requests and dealing with complaints.
  • Troubleshoot technical issues diagnosing and repairing faults.
  • Ensure assertive customer assistance, providing timely feedback and follow-up.
  • Manage multiple cases and collaborate with internal teams for solutions.
  • Execute processes to maintain high Customer Support Service quality.

SQLMongoDBNosqlAttention to detailJSON

Posted about 1 month ago
Apply
Apply
🔥 Developer Support Engineer
Posted 3 months ago

📍 United States

🔍 SaaS

🏢 Company: EngFlow Inc.

  • Skilled at explaining technical problems and issues succinctly to the developers (software engineers).
  • BA/BS/MS in Computer Science, Management Information Systems, or equivalent work experience.
  • 3+ years of experience in software development, Customer Support, technical support, or preferably customer-facing roles.
  • Deep experience with build systems (Bazel a plus).
  • Demonstrated ability to program in at least one language (Java, Go, C++, Python, Rust, JavaScript).
  • Experience in Linux and the Unix shell.
  • Experience with at least one and desire to learn others: Terraform, Docker, and Kubernetes.
  • Experience with at least one Cloud infrastructure: AWS, Azure, GCP, OpenShift, Oracle Cloud.
  • Real passion for solving issues and advocating for their success, in a dynamic, highly technical environment.
  • Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls).
  • Excellent analytical and organizational abilities.
  • Excellent experience using project management, CRM and ticketing software systems.
  • Positive attitude, empathy, and high energy.
  • Ability to work independently with little direct supervision and as a part of a team.

  • Primary technical point of contact for trial, new, and existing customers who are software engineers at world’s leading tech companies and organizations.
  • Provide well-thought-out and reliable technical direction to help designated customers integrate our products into their development environment.
  • Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution.
  • Meet or exceed customer expectations on response quality, timeliness and overall customer experience.
  • Collect information and document bugs with Engineering for product issues that are impacting customers (developers).
  • Use the knowledge of customer’s technical architecture to troubleshoot and provide optimization recommendations for their use of the EngFlow Platform.
  • Build and maintain strong relationships with technical contacts at assigned customers.
  • Assess the risk of product releases, and impending and important dates throughout the year, and act to mitigate any identified issues.
  • Craft process or troubleshooting documentation in the support knowledge base and provide training to peers and new joiners.
  • Engage and cultivate relationships with the developer community through Slack channels, StackOverflow.com forums, and conferences.
  • Automatically identify source code changes that cause performance regressions.

AWSDockerProject ManagementPythonSoftware DevelopmentGCPJavaJavascriptKubernetesOracleC++AzureGoRustCommunication SkillsLinuxTerraform

Posted 3 months ago
Apply

Related Articles

Remote Job Certifications and Courses to Boost Your Career

Posted 4 months ago

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

How to Balance Work and Life While Working Remotely

Posted 4 months ago

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

Posted 4 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

How to Onboard Remote Employees Successfully

Posted 4 months ago

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Remote Work Statistics and Insights for 2024

Posted 4 months ago

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.