Developer Support Engineer

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Requirements:

• Solid knowledge in programming logic and mastery of integration patterns.
• Knowledge of SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, API.
• Knowledge of HTTP/HTTPS protocol, security, use of certificates and mTLS.
• Ability to act in critical incidents with agility and assertiveness.
• Investigative profile, attention to detail, and problem-solving skills.
• Good written and verbal communication.
• Fluent English skills.

Responsibilities:

• Support customers in the development and use of the Digibee Platform.
• Contribute to improve customer support by promptly responding to clients' requests and dealing with complaints.
• Troubleshoot technical issues diagnosing and repairing faults.
• Ensure assertive customer assistance, providing timely feedback and follow-up.
• Manage multiple cases and collaborate with internal teams for solutions.
• Execute processes to maintain high Customer Support Service quality.