Onboarding Manager - Australia/New Zealand

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Requirements:

• Demonstrated people management experience in a high-volume operational team in the APAC region.
• Deep understanding of APAC country employment and labor laws, benefits/payroll processes, and employment contracts.
• Understanding of Employment Agreements in various jurisdictions is advantageous.
• A people-first leader who can operate independently and take responsibility for team results.
• Strong sense of ownership and accountability for team performance.
• Calm under pressure, capable of holding difficult conversations.
• Decision-maker utilizing data for decision-making and escalation.
• Team-oriented with ability to build trust and empower direct reports.
• Pragmatic and flexible with a strategic approach to challenges.
• Previous start-up or hyper-growth experience preferred.
• Ability to adapt to a fast-paced, international work environment.

Responsibilities:

• The APAC Onboarding Operations team will report to you, providing guidance and mentorship.
• Responsible for the performance of the APAC Onboarding Operations Specialists and support team, ensuring quality standards and targets are met.
• Act as an escalation point for onboarding challenges, collaborating cross-functionally to find solutions.
• Work with managers to push forward operational change projects.
• Utilize data for decision-making and performance tracking, producing regular reports for leadership.
• Continuously identify and implement process and customer experience improvements.
• Serve as a subject matter expert on employee onboarding and escalations.
• Support reporting, audit, compliance, and data integrity initiatives.
• Identify and roll out automation opportunities in workflows.