Strategic Account Manager

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Requirements:

• Experience in a Customer Success or Account Management role.
• Direct experience managing a book of business with customers.
• Ability to understand and articulate technical concepts to various audiences.
• Quick learning ability for technically complex processes.
• Detail-oriented and comfortable working with technical teams.
• Professional engagement with C-suite executives, both virtually and in person.
• Strong priority management under tight deadlines.
• Proficiency in Google Workspace and Salesforce.
• Clear written and verbal communication skills.
• Willingness to travel for tradeshows and conferences.
• Experience in SaaS is a plus.
• Fluency in a second language is a bonus.

Responsibilities:

• Manage the customer lifecycle for Partnership customers including regular calls, QBRs, marketing support, and renewals.
• Build relationships focusing on key metrics like customer health, retention, and expansion.
• Act as a trusted advisor to understand Partners' needs and help them achieve their goals.
• Develop technical knowledge of Roomvo products for optimal implementation.
• Drive requirements gathering, collaborating with internal teams on solutions.
• Serve as the voice of Partnership customers to internal teams to enhance customer experiences.
• Maintain records in CRM software for effective management.
• Engage customers to assess priorities and promote the Roomvo Platform.
• Work closely with Partners for their success and achieve operational goals.
• Attend tradeshows and conventions to support Partners.
• Conduct product updates and remove outdated offerings with Partners.
• Proactively provide resources like a quarterly newsletter to Partners.
• Identify and act on expansion opportunities within Partner networks.
• Handle customer objections and influence behaviors to achieve expected outcomes.