Strategic Customer Success Manager

Posted 4 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: Indianapolis, Atlanta, Chicago, Boston

🔍 Industry: Medical device

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Strategic ManagementAccount ManagementSales experienceCRMCustomer Success

Requirements:

Bachelor's degree in a relevant field.
5+ years of proven success in a strategic account management, customer success, or sales role, preferably within a technology organization.
Familiarity with CRM systems and spreadsheets; experience with quality management systems or medical device-related technologies.
Outstanding communication skills.
Strong problem-solving, organizational, and multitasking abilities.
Ability to thrive in a fast-paced environment.
Demonstrated ability to lead and collaborate cross-functionally.

Responsibilities:

Develop and maintain knowledge of customers' organizational landscapes.
Build relationships with C-suite executives.
Create and execute strategic plans for customer success.
Conduct business reviews to assess satisfaction and address requests.
Anticipate and manage customer escalations.
Collaborate with internal teams to fulfill customer needs.
Track account health metrics and customer progress.

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Strategic Customer Success Manager

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