Call Center (Swing Shift) Agent-24/7 Call Center

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Requirements:

• High School Diploma or GED.
• 2+ years of customer service experience in a phone-based role.
• Experience in the home services industry is preferred.
• Ability to multitask between phone and computer work.
• Capability to type at least 40 words per minute.
• Proficiency with Microsoft Office or Google Suite.
• Clear, kind, and energetic phone presence.
• Ability to work in a fast-paced environment while remaining organized.
• Must be a U.S. Resident.

Responsibilities:

• Answer inbound calls and schedule service appointments.
• Respond to and resolve voicemail messages, abandoned and missed calls from customers.
• Respond to customer requests via email, webchat, and text to resolve issues.
• Deliver call scripts clearly and maintain a personable presence.
• Maintain and update the customer database with complete and accurate information.
• Communicate with dispatch to ensure customers receive 5 Star Service.
• Provide additional support to the team as needed.