Call Center (Swing Shift) Agent-24/7 Call Center

View full description

Requirements:

• HS Diploma or GED.
• 2+ year of customer service experience in a phone-based role.
• Experience working in the home services industry preferred.
• Multitask by completing phone and computer work simultaneously.
• Capability to type at least 40 WPM.
• Proficiency with Microsoft Office or Google Suite.
• Clear, kind, and energetic phone presence.
• Ability to work fast-paced and remain organized.
• Must be a U.S. Resident.

Responsibilities:

• Answer inbound calls and schedule service appointments.
• Respond to and resolve voicemail messages, abandoned and missed calls from customers.
• Respond to customer requests (email, webchat, text) to resolve issues.
• Deliver call scripts clearly, be compelling, and personable.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• Communicate with dispatch to ensure customers receive 5 Star Service.
• Provide additional support to the team as needed.