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B. Carlson Heating, Air Conditioning & Plumbing

At B. Carlson, we empower our employees to be great. We provide the tools, training, and team environment needed to achieve success and take your career to new heights. We've been in business since 1971 allowing us to perfect the art of home service and create an unbreakable bond with our local communities. When Albuquerque homeowners require plumbing, heating, or cooling service, there's only one number they're going to call. If you are a hardworking individual who is looking for a fulfilling skilled trades career, B. Carlson could be the place for you!B. Carlson participates in E-Verify and we endorse your Right To Work.

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🔥 Call Center (Swing Shift) Agent-24/7 Call Center
Posted 6 days ago

📍 United States

🧭 Full-Time

💸 19.0 - 21.0 USD per hour

🔍 Residential HVAC, Plumbing, & Electrical services

  • HS Diploma or GED.
  • 2+ year of customer service experience in a phone-based role.
  • Experience working in the home services industry preferred.
  • Multitask by completing phone and computer work simultaneously.
  • Capability to type at least 40 WPM.
  • Proficiency with Microsoft Office or Google Suite.
  • Clear, kind, and energetic phone presence.
  • Ability to work fast-paced and remain organized.
  • Must be a U.S. Resident.

  • Answer inbound calls and schedule service appointments.
  • Respond to and resolve voicemail messages, abandoned and missed calls from customers.
  • Respond to customer requests (email, webchat, text) to resolve issues.
  • Deliver call scripts clearly, be compelling, and personable.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.
  • Communicate with dispatch to ensure customers receive 5 Star Service.
  • Provide additional support to the team as needed.

Customer serviceMicrosoft OfficeMultitasking

Posted 6 days ago
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