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Senior Account Manager (Remote- US Based)

Posted 6 days agoViewed

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💎 Seniority level: Senior, 3-5 years

📍 Location: US

💸 Salary: 75000.0 - 85000.0 USD per year

🔍 Industry: Petcare

🏢 Company: Togetherwork Internal

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: Project ManagementData AnalysisSalesforceReportingCRMSaaS

Requirements:
  • 3-5 years of account management experience, preferably in SaaS or software delivery.
  • Bachelor's degree or five years of experience in lieu of a degree.
  • Preferred experience in the pet care industry.
  • Strong proficiency in CRM tools, especially Salesforce.
  • Experience with project management tools like Asana, Monday.com, and Jira.
  • Demonstrated success in customer retention, focusing 70% on retention and 30% on growth.
  • Solid analytical skills for reporting and data insights.
  • Familiarity with APIs and SaaS platforms in client-facing roles.
  • Experience with Zendesk, PowerBi, and other reporting platforms is a plus.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and organizational skills.
Responsibilities:
  • Develop trust-based relationships to enhance customer loyalty.
  • Deliver presentations like Quarterly Business Reviews and Financial Reports.
  • Identify expansion opportunities and provide feedback to product teams.
  • Lead the renewal process and advocate for customer-driven product enhancements.
  • Maintain transparent records of customer interactions and agreements.
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Posted 8 days ago
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