Dutch Speaking IT Support Specialist - Athens (Remote in Greece)

Posted 10 days agoViewed

💎 Seniority level: Experience in IT support or a related technical field is strongly preferred.

📍 Location: Greece, Netherlands

🔍 Industry: Technology, travel, e-commerce

🗣️ Languages: Dutch, English

⏳ Experience: Experience in IT support or a related technical field is strongly preferred.

🪄 Skills: DocumentationTroubleshootingTechnical supportCustomer support

Fluency in Dutch and a strong command of English.
Experience in IT support or a related technical field is strongly preferred.
Excellent troubleshooting and analytical skills.
Strong communication and interpersonal abilities.
Ability to work independently in a remote setting, as well as collaborate with a team.
Proficiency in operating systems, software applications, and remote support tools.
Experience in relevant sectors such as technology, travel, or e-commerce is an advantage.

Deliver high-quality technical support to Dutch-speaking clients via phone, email, and live chat.
Diagnose, troubleshoot, and resolve hardware and software issues effectively.
Provide exceptional customer service and maintain high levels of client satisfaction.
Document all interactions and solutions accurately in the ticketing system.
Assist clients with software setups, updates, and configuration questions.
Collaborate with team members to escalate and resolve complex technical issues as necessary.
Educate clients on best practices and product features to enhance their experience.

Posted 15 days ago

📍 Greece

Fluency in Dutch and English; proficiency in other languages is advantageous.
Previous experience in IT support or customer service roles is preferred.
Strong analytical and problem-solving capabilities, focused on client satisfaction.
Excellent communication skills, with the ability to simplify technical concepts.
Familiar with IT troubleshooting methodologies and relevant support technologies.
Adept at working independently in a remote setting while managing multiple tasks efficiently.

Offer outstanding IT support to Dutch-speaking customers via phone, email, and chat platforms.
Diagnose and troubleshoot a variety of technical issues swiftly and effectively.
Maintain organized documentation of all customer communications and support incidents in our system.
Provide guidance to users on software applications and IT best practices.
Coordinate with technical teams to escalate complicated issues as required.
Stay informed about product developments and latest technology trends to enhance support quality.

Analytical SkillsProblem SolvingExcellent communication skillsTroubleshootingClient relationship managementTechnical supportCustomer support

Posted 15 days ago

🔧 Requirements