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Dutch Speaking IT Support Specialist - Athens (Remote in Greece)

Posted 15 days agoViewed

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💎 Seniority level: Previous experience in IT support or customer service roles is preferred

📍 Location: Greece

🏢 Company: Patrique Mercier Recruitment TR

🗣️ Languages: Dutch, English

⏳ Experience: Previous experience in IT support or customer service roles is preferred

🪄 Skills: Analytical SkillsProblem SolvingExcellent communication skillsTroubleshootingClient relationship managementTechnical supportCustomer support

Requirements:
  • Fluency in Dutch and English; proficiency in other languages is advantageous.
  • Previous experience in IT support or customer service roles is preferred.
  • Strong analytical and problem-solving capabilities, focused on client satisfaction.
  • Excellent communication skills, with the ability to simplify technical concepts.
  • Familiar with IT troubleshooting methodologies and relevant support technologies.
  • Adept at working independently in a remote setting while managing multiple tasks efficiently.
Responsibilities:
  • Offer outstanding IT support to Dutch-speaking customers via phone, email, and chat platforms.
  • Diagnose and troubleshoot a variety of technical issues swiftly and effectively.
  • Maintain organized documentation of all customer communications and support incidents in our system.
  • Provide guidance to users on software applications and IT best practices.
  • Coordinate with technical teams to escalate complicated issues as required.
  • Stay informed about product developments and latest technology trends to enhance support quality.
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🏢 Company: Patrique Mercier Recruitment PT

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  • Proficiency in operating systems, software applications, and remote support tools.
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  • Deliver high-quality technical support to Dutch-speaking clients via phone, email, and live chat.
  • Diagnose, troubleshoot, and resolve hardware and software issues effectively.
  • Provide exceptional customer service and maintain high levels of client satisfaction.
  • Document all interactions and solutions accurately in the ticketing system.
  • Assist clients with software setups, updates, and configuration questions.
  • Collaborate with team members to escalate and resolve complex technical issues as necessary.
  • Educate clients on best practices and product features to enhance their experience.

DocumentationTroubleshootingTechnical supportCustomer support

Posted 10 days ago
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