Spanish Speaking Financial Services Support Agent - Athens (Remote in Greece)

Posted 10 days agoViewed

💎 Seniority level: Prior experience in customer service, preferably in the financial services sector, is highly regarded.

📍 Location: Greece

🔍 Industry: Financial services

🗣️ Languages: Spanish, English

⏳ Experience: Prior experience in customer service, preferably in the financial services sector, is highly regarded.

🪄 Skills: Analytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailComplianceFluency in EnglishCRM

Fluency in Spanish and English, both written and spoken.
Prior experience in customer service, preferably in the financial services sector.
A solid understanding of financial products and services is a significant advantage.
Outstanding communication and interpersonal skills, with a keen focus on meeting customer needs.
Ability to handle confidential information with professionalism and integrity.
Familiarity with CRM systems and proficiency in Microsoft Office applications.
Strong analytical and problem-solving abilities with an attention to detail.

Deliver high-quality customer service to Spanish-speaking clients regarding inquiries related to financial services and products through multiple channels, including phone, email, and live chat.
Assist clients with account questions, transaction issues, and general financial service inquiries to ensure customer satisfaction.
Provide clear and informative guidance on various financial product options to support client decisions.
Document all client interactions accurately in our CRM system to maintain a high level of service consistency.
Collaborate with internal teams to address and solve more complex customer inquiries effectively.
Collect and analyze feedback from clients to enhance service quality continuously.
Comply with industry regulations and company policies during all client interactions to maintain trust and integrity.

Posted about 7 hours ago

📍 Greece

🔍 Financial services

Fluency in Spanish and English is required.
Previous experience in customer service or support roles, preferably in the financial services field.
Strong problem-solving skills with an attention to detail.
Excellent verbal and written communication skills.
Proficiency in using customer support software and CRM systems.
A commitment to providing high-quality customer service and efficiently resolving inquiries.
Ability to work independently in a remote setting while managing time effectively.

Respond to customer inquiries in Spanish regarding a range of financial products and services.
Assist clients with account management, transaction support, and compliance inquiries.
Effectively troubleshoot issues that clients may face and ensure timely resolution.
Document all customer interactions accurately and maintain updated records.
Work collaboratively with internal teams to ensure a seamless customer experience.
Keep up to date with product knowledge and industry regulations through continuous training.
Deliver exceptional service that enhances customer satisfaction and loyalty.

Attention to detailWritten communicationProblem-solving skillsFluency in EnglishVerbal communicationCRMCustomer support

Posted about 7 hours ago

🔧 Requirements