Director of Product Management, Partner Integrations Portfolio

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Requirements:

• 10+ years in software product management.
• 5 years managing a software-as-a-service product.
• At least 2 years of direct team management experience.
• Knowledge of integrating with Salesforce, ServiceNow, Microsoft, and Zendesk.
• Track record of delivering innovative software solutions.
• Understanding of voice protocols such as SIP, WebRTC, gRPC.
• Experience building applications on public cloud platforms (GCP, AWS).
• Proven ability to collaborate across organizations and management levels.

Responsibilities:

• Manage the Partner Integrations Portfolio product management team.
• Define strategy, set objectives, and manage the end-to-end lifecycle of the portfolio.
• Develop and maintain the Product Roadmap in collaboration with the broader Product Team.
• Establish relationships with partner companies for integration strategy and roadmap.
• Translate market requirements into prioritized product requirements.
• Collaborate with Business Development Team on integration strategy.
• Manage backlog with Aha and Jira, converting to Epics, Features, and User Stories.
• Ensure requirements are clear for Engineering and delivered according to practices.
• Develop product business cases for new initiatives.
• Lead products through new product introduction process with Program Management.
• Work with Product Marketing and Sales on positioning and pricing.
• Ensure deployment of integrated adapters and APIs.
• Stay informed on industry trends and competitor offerings.
• Provide product expertise for sales engagements and conferences.
• Adopt a hands-on approach from requirement definition to product direction.
• Manage and coach the product management team, assessing performance.