Director of Product Management, Partner Integrations Portfolio

View full description

Requirements:

• 10+ years in software product management, with at least 5 years managing a SaaS product.
• Direct management experience of a product management team for at least 2 years.
• Knowledge of and experience working with CRM/CSM vendors such as Salesforce, ServiceNow, Microsoft, and Zendesk.
• Proven track record of delivering innovative software solutions to market.
• Understanding of voice protocols including SIP, WebRTC, and gRPC.
• Experience in building applications on public cloud platforms like GCP and AWS.
• Demonstrated ability to collaborate effectively across organizations and management levels.

Responsibilities:

• Manage the Partner Integrations Portfolio product management team, defining strategy and objectives.
• Develop, publish and maintain the Product Roadmap in collaboration with the broader Product Team.
• Establish relationships with partner companies and define integration strategy.
• Translate customer and market requirements into prioritized product requirements.
• Collaborate with the Business Development Team on partner integration strategy and priorities.
• Utilizing Aha and Jira, manage and prioritize the product backlog.
• Partner with Engineering to ensure development aligns with best practices.
• Develop product business cases for funding and resources.
• Lead product introduction process in partnership with Program Management and Go-to-Market Team.
• Work with Product Marketing on product positioning and pricing.
• Ensure deployment of partner integration adapters aligns with global expansion.
• Understand industry trends to align product roadmap.
• Provide product expertise for sales engagements and presentations.
• Adopt a hands-on approach from requirements definition to strategic direction.